The MyRicoh resource portal is all about YOU, the Ricoh customer. We want to make your life a little easier by providing all of the information you need to manage your account in one place. The Resources section offers information about other services you may need including:
Recycling Program

Ricoh cares about the way we treat the planet. We offer various programs that help you recycle your toner, e-waste and printers.

Toner Recycling
By recycling used toner cartridges, you can keep them out of landfills and improve your carbon footprint. We offer two ways to recycle - either return them to us via mail or drop them off at your Ricoh sales location. Click here to find out the details for your toner recycling.

The Ricoh Trade In Program offers you cash for some of your used office equipment. It doesn't matter who manufactured the equipment. To find out if your printer is eligible for this program, click here.

What is E-waste you ask? E-waste is printers, copiers, toner and other forms of electronic products that should be disposed of in an environmentally friendly way. Regulations vary from state to state. To find out if your state participates in an E-waste program, click here.


@Remote (At Remote) is an Internet-based remote management tool for your digital multi-purpose devices and laser printers. It can help you practically do away with manual tasks, monitor fleet activity and automate service calls to minimize down-time with your equipment. Make your life easier and find out how to use our @remote service by clicking here.

Knowledge Base

Looking for an easy answer about your equipment? Ricoh's Knowledge Base system stores information about our equipment and answers to various past problems. Search by product, category, keywords, or phrases. If you continue to have a Question after selecting and viewing an Answer, you will then have the opportunity to submit a question to our technical staff who will reply to you by e-mail.

Access the Knowledge Base by clicking here.

Ricoh Partners

Become a Ricoh Reseller today by participating in our Ricoh Rewards Program. In addition to all the benefits of being a reseller, our customized program will help you develop the most profit possible through marketing and sales support and other services. To find out how to become a Ricoh Reseller, click here.

Manuals and Downloads

Can't find your manual and need some information? Need to download the latest driver for your equipment? We can help! For Ricoh-specific products, click here to find information specific to your machine.

MSDS Information for Supplies

Select the link below to access the manufacturer's website to obtain the MSDS Information.You will need the manufacturer's part number in order to find the information on the Manufacturer's website.

Customer Service

Our goal is to serve you, our customer. You can reach us quickly by using the "Click to Chat" and "Click to Talk" buttons at the top. If you prefer, use the Customer Service form to enter your issue details and a Ricoh Specialist will get back to you within 24 hours via your preferred method of contact.

You can also call us at (866) 239-8494.

Thank you for being a loyal Ricoh customer!